League/Team Communication

OpenSports Team Chat (App and/or Web)

This is the most direct form of contact that team players and parents have with their coach, other than when meeting in person at practice and games. It is a great tool for communication regarding team specific issues, announcements, reminders, feedback. It allows all interested members (players, parents, coach, borough supervisors and BCV management) to be up to date with everything going on with the team. The following is key to take full advantage of the Team Chat function and to set the right expectations:

Common Cases Reported

• The player is getting the chats but the parent can't see them and is not getting important information
• The parent is getting the chats, but the player is not being able to access the team chat
• Additional parents/guardians do not have access to the team chat
• User (s) have multiple OpenSports accounts created (i.e. Email account, Apple Id account, Facebook Account) and the user they are logged into is not the user they registered with for the league

Troubleshoot Access to Team Chat

• If you have multiple OpenSports accounts or only player or parent is being able to access the team chat, simply make sure you both log in with the same registered user (the system allows you to log in from different devices).
• If you need to add an additional guardian to the team chat but don't want to share the same user you and your child share for registration: Email info@bigcityvolleyball.com indicating who needs to access the team chat, including player name, team name, and relation of the person to the player, as well as confirming that you as a parent authorize the additional person to be added to the team chat. We will share a secret link with you to share with the person to join the league as "Authorized Additional Guardian/Contact"

Support and Response Times

We ask to allow the coach/admin time to respond. Coaches/admin staff can not monitor the chat 24/7, so please allow at least 24 hours to respond. Non-team related questions should be directed to the borough manager (follow the Handbook for contact information)

Additional Channels of Communication for anything non-team related

• Borough Supervisors:
  
  Manhattan
  Alex Kemsley: alex@bigcityvolleyball.com
  Melissa Dominguez: melissa@bigcityvolleyball.com
  Brooklyn
  Jamal Chance: jamal@bigcityvolleyball.com
  Queens
  Gabriela Cid: gabriela@bigcityvolleyball.com
• BCV Info Email:
  info@bigcityvolleyball.com
• BCV Info OpenSports User:
  https://opensports.net/users/151835